Manage & Lead Project Initiations, Estimates, SOWs, Budgets, Charter, Scheduling, Plan, Risks etc in support of on-going client needs and new opportunities
Managing complex plans to resolve client production incidents and service requests through understanding of client priorities and internal processes. Tracking to plan and working across the organization to effectively meet the client’s business needs. Establishing positive relationships with clients and program resources through effective communication and on-time delivery of commitments
Responsible for Client Relationship Management (CRM), Voice of Customers (VOC), Solutions and Escalations that demand a high degree of diplomacy, discretion, insight, and judgment
Managing SOW / contract scope to include establishing agreed upon contract deliverables, roles, responsibilities and budget
Lead and directly manage a team of resources, in particular as it relates to the delivery of project-based activities
Participate and contribute thought leadership to help drive Professional Services & Business Development strategies
Acts as a liaison between various internal organizations (Marketing, Finance, Product Management, etc.)
Managing and developing agendas and action logs for all client meetings. Tracking open items in action log and ensuring timely delivery across the organization
Managing and facilitating weekly and monthly client meetings and reporting on projects at a line level up to senior executive level
Managing multiple operational projects on time, budget, and quality while accommodating competing priorities
Managing multiple project teams to completion in parallel within time and budget and completing all project close-out activities.
Managing project environments through the product lifecycle including procurement, build and configuration, network and security configuration, and coordinate and schedule resources
Proactively identifying gaps in internal change, incident, service request, batch and problem management plans and external expectations; and managing client expectations regarding risks and issues mitigation
Provide delivery engagement for existing & client portfolio. Manage client level P&L
Strong presentation skills with ability to effectively communicate through written or verbal forums and strong interpersonal skills
Working with Communication Team and Project Managers / Program Manager to disseminate project status, information, and expectations to internal and external client resources and stakeholders and reporting on projects at the executive level.
Working with technical leadership to ensure their client program is properly resourced based on scope, skillset and timeframe for delivery. Escalating production issues quickly and driving resolution while communicating status and resolution path to client. Proactively escalating to resource teams to avoid risk of missing client deliverables.
Broad background with financial management, program and project management, service level agreements, objectives, and incident reporting, process and procedure development, change management and risk analysis.
Deep background into Delivers Program Management, Portfolio Management, Change Management and Reporting / Audit solutions for HealthCare – Ambulatory & Patient Care Sites.
Experience in the health care industry
Experience managing IT budget, project portfolio and usage of Agile / Waterfall approach
Lead, motivate, and provide training and coaching to team members in order to support Corporate and EITS PMO requirements
Our PMs are capable of collaboration and coordination efforts both from managerial and technical standpoints between Ambulatory & Patient Care Locations Leadership and Shared Service Lines. This involves gathering, documenting and presenting leadership expectations, needs and related deliverables.
Our PMs have strong quantitative and qualitative analytical skills
Our Program / Managers have sound understanding of IT general application and computer control objectives based on industry standards – HIPAA, PHI, HL7, ADT, LIS, EMR, HIT, HIX etc.
Our Program Managers are also HealthCare subject matter leader, bars excellent communications skills, and ability to navigate a complex and diverse landscape, and interact effectively as a team lead and liaison with business partners in a clinical enterprise.
Proficient with Microsoft Office, Project, Visio and SharePoint tools
Progressively responsible experience in information technology discipline with an emphasis on planning, liaison and inter-organizational relationships, or related administrative or managerial functions
TechCusp PMS are able to collate data, analyze, prepare and present meaning reports suitable for business audience. They also bring program / project budget creation, management, spend tracking and reporting experience
Techcusp PMs are customer focused, possess good communications skills and are self-starter / self-supervised with good influencing skills
The Project Manager is responsible for managing all aspects of the project throughout the project s lifecycle Initiation, Planning, Execution, Control and Closure. This includes ensuring that all the project deliverables and outcomes are implemented on time, on budget, and within scope, to meet the expectations of the client i.e. the Project Sponsor and the Leadership.
Identifies, tracks, manages and resolves project issues and risk
Performs risk analysis and assist in the development of risk response plans
Communicate / report financial performance throughout project lifecycle
Ensure that any project change requests are assessed for impact to budget or business case and that approved cost changes are implemented
Ensure that initial project estimates & financial forecasts are complete with sufficient level of detail to support baseline estimates
Monitor the status of the project from a cost perspective
Responsible for overseeing a project budget of $1million plus
Throughout project, ensure that project budget/actuals are accounted for accurately, and in a timely manner
Ensure that project deliverables Charter, BRDs, Test Plans etc. meet quality standards and are approved in a timely manner
Ensure that project approach deploys adequate quality assurance techniques in accordance with Client standards
Able to interface with stakeholders for each project
Manage a project team & resource team – Dev, QA & Prod
Promotes proper resource management by assigning clear ownership in the project schedule, with resource forecasted at appropriate levels
Managing the expectations of and influencing several diverse stakeholders, through effective communication and well-tuned interpersonal skills, is critical to project success.
The project manager must be client focused and is expected to manage relationships and expectations.
Act as a change agent where necessary, and motivating the project teams in support of meeting the project and business objectives are key competencies in this leadership role.
Throughout the project s life cycle, the project manager must also remain focused on driving the team and maintaining momentum.
Applying lessons learned from previous projects to current projects is another way to ensure continuous improvement.
Determining which project management tools are best suited and effectively using those tools to increase the likelihood of project success is a key decision that project managers must continuously make when managing projects.
Escalates and resolves issues via proper communication channels
Institutes effective project related internal and external communication
Maintains and distributes required project documentation and performance information, including status reports and progress measurements
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