Manage & Lead Project Initiations, Estimates, SOWs, Budgets, Charter, Scheduling, Plan, Risks etc in support of on-going client needs and new opportunities
Managing complex plans to resolve client production incidents and service requests through understanding of client priorities and internal processes. Tracking to plan and working across the organization to effectively meet the client’s business needs. Establishing positive relationships with clients and program resources through effective communication and on-time delivery of commitments
Responsible for Client Relationship Management (CRM), Voice of Customers (VOC), Solutions and Escalations that demand a high degree of diplomacy, discretion, insight, and judgment
Managing SOW / contract scope to include establishing agreed upon contract deliverables, roles, responsibilities and budget
Lead and directly manage a team of resources, in particular as it relates to the delivery of project-based activities
Participate and contribute thought leadership to help drive Professional Services & Business Development strategies
Acts as a liaison between various internal organizations (Marketing, Finance, Product Management, etc.)
Managing and developing agendas and action logs for all client meetings. Tracking open items in action log and ensuring timely delivery across the organization
Managing and facilitating weekly and monthly client meetings and reporting on projects at a line level up to senior executive level
Managing multiple operational projects on time, budget, and quality while accommodating competing priorities
Managing multiple project teams to completion in parallel within time and budget and completing all project close-out activities.
Managing project environments through the product lifecycle including procurement, build and configuration, network and security configuration, and coordinate and schedule resources
Proactively identifying gaps in internal change, incident, service request, batch and problem management plans and external expectations; and managing client expectations regarding risks and issues mitigation
Provide delivery engagement for existing & client portfolio. Manage client level P&L
Strong presentation skills with ability to effectively communicate through written or verbal forums and strong interpersonal skills
Working with Communication Team and Project Managers / Program Manager to disseminate project status, information, and expectations to internal and external client resources and stakeholders and reporting on projects at the executive level.
Working with technical leadership to ensure their client program is properly resourced based on scope, skillset and timeframe for delivery. Escalating production issues quickly and driving resolution while communicating status and resolution path to client. Proactively escalating to resource teams to avoid risk of missing client deliverables.
Technical Skills: SAP BW, BO XIR2/XIR3, Business Objects Data Integrator/Data Services XI, WEBI, Crystal reports XI, Live Office, Oracle 10g, DB2, SQL server 2005/2008, Windows server 2003, MS Access 2003/2007, MS Excel 2003/2007, SharePoint 2007, TOAD, DBArtisan
Total Experience: 8.0 Year(s) , Location Preference : Southern US from Atlanta to TX , Availability: 2 Weeks .
Total Experience: 12.0 Year(s) , Location Preference : TX/SC only , Availability : 2 Weeks .
Technical Skills: MS SQL Server, SQL Server 2000, ASP (Active Server Pages), C, CSS, HTML, Java, Java Script, SQL, XML, XSLT, Microsoft .NET, C#, ASP .NET, .Net Framework, jQuery, Web Services, AJAX, Agile, SOA, Design, MVC, REST, TFS, Testing, WCF, Web Service
Total Experience : 7.0 Year(s) , Location Preference : Hartford, Chicago, New York/New Jersey, California, Camp Hill, PA, Tampa, Buffalo, Dallas, Austin, SFO, Los Angeles, Philadelphia , Availability : 3 weeks .
Tech Cup is IT Services & Software Development firm with sweet spot into The HealthCarespace.
We havea proven track record with large and midmarket clients & partners including Blue Cross, PBMs, HMOs, Health System, IPAs, MAPD, TPAs, ACOs, LTCs, MLTC, EMRs, Health Exchanges, IPAs, TPAs etc.
Owing to deep domain knowledge & onshore/offshore delivery capabilities, we are confident to bring tangible savings, quality & scale. Our Technology Engineers & Subject Matter Experts could help you around:
PBM Audit Tool/340B
Care Management/Clinical Services
Health Information Exchange / Private Exchange (HIE/HIX)