Principal Consultant & Delivery Manager – HealthCare (Payers & Providers)
The Principal Consultant & Delivery Manager (PCDM) leverages combined people, process, analytics and technology competencies to support large-scale, complex customer engagements
The Principal Consultant & Delivery Manager (PCDM) is responsible for driving customer value through client facing advisory and delivery services. A subject matter expert and trusted advisor for Payers, Providers, Clients & Program Management Team and works closely with engagement and technology team to define strategic and tactical direction
Collaborates with Leadership, Product, Infrastructure &Security teams to configure solutions and deliver value to customers. Responsible for identifying and solving business / systems issues
Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs
Deliverables include leading major work streams and projects, supporting pre-sales and sales activities, owning deliverables, building key customer relationships, building and sharing institutional knowledge, and developing junior professionals
Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Infrastructure, and Security teams to deliver on customer commitments
Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management
Contribute to pre-sales and sales activities for revenue growth
Lead major engagement work streams and projects to meet milestones on time, and to deliver with high quality and within agreed to budgets
Plan, organize, staff, direct and control the operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
Use Data Analytics & information sets for analysis, creating hypotheses and presenting recommendations to team; developing client specific requirements, standard operating procedures (SOP), functional roles & responsibilities, process flow and user guide per SOW
An MBA with 18+ years of experience in the HealthCare IT & Outsourcing space. An experienced Manager, successfully delivered Revenue Growth, Consulting, Technology, Change Management & System Implementation (SI) Projects with Govt., Payers, Providers & Insurance Carriers. Proven track record around Business Development, Product Management and Application Services i.e. Agile / Waterfall, Mobility, Social Media, Analytics, Research, System Integration, Platform BPO, Web Services, CRM, Document Management, QA-Testing, BPM, Practice Management, EMR, ePrescribe, Billing, Revenue Cycle (RCM) & HL7 – ADT. Successfully delivered transformational Projects for Pharmacy, Medicare, PBMs, Specialty Rx, TPAs, Article 28 sites, Medical Groups, Acute Care & Ambulatory Group clients. An Expert (SME) in eRx, EPCS, SI, SDLC, RFPs, MU, HIE/HIT, Onshore-Offshore Delivery & Client Services.
Sector Focused – HealthCare IT Projects Summary
Pharmacy Project, Application Project, EMR Project, ePrescription, Registration, Clinical Project, Medical Informatics Project, Tele-Health, 430B Project, Specialty Pharmacy, Reporting / Dashboard, Audit Tool, RCM Project, Tele-Health, Disease Mgt., MTM, Medicare Projects (MA, PDP), Claims, Health Portals, In-Patient, Out-Patient & ED Projects, Identity Management Projects, BPO Projects for MLTC, Health Plans, ACOs, PCMH, TPAs, PACE & Health COOP clients
The Project Manager is responsible for managing all aspects of the project throughout the project s lifecycle Initiation, Planning, Execution, Control and Closure. This includes ensuring that all the project deliverables and outcomes are implemented on time, on budget, and within scope, to meet the expectations of the client i.e. the Project Sponsor and the Leadership.
Identifies, tracks, manages and resolves project issues and risk
Performs risk analysis and assist in the development of risk response plans
Communicate / report financial performance throughout project lifecycle
Ensure that any project change requests are assessed for impact to budget or business case and that approved cost changes are implemented
Ensure that initial project estimates & financial forecasts are complete with sufficient level of detail to support baseline estimates
Monitor the status of the project from a cost perspective
Responsible for overseeing a project budget of $1million plus
Throughout project, ensure that project budget/actuals are accounted for accurately, and in a timely manner
Ensure that project deliverables Charter, BRDs, Test Plans etc. meet quality standards and are approved in a timely manner
Ensure that project approach deploys adequate quality assurance techniques in accordance with Client standards
Able to interface with stakeholders for each project
Manage a project team & resource team – Dev, QA & Prod
Promotes proper resource management by assigning clear ownership in the project schedule, with resource forecasted at appropriate levels
Managing the expectations of and influencing several diverse stakeholders, through effective communication and well-tuned interpersonal skills, is critical to project success.
The project manager must be client focused and is expected to manage relationships and expectations.
Act as a change agent where necessary, and motivating the project teams in support of meeting the project and business objectives are key competencies in this leadership role.
Throughout the project s life cycle, the project manager must also remain focused on driving the team and maintaining momentum.
Applying lessons learned from previous projects to current projects is another way to ensure continuous improvement.
Determining which project management tools are best suited and effectively using those tools to increase the likelihood of project success is a key decision that project managers must continuously make when managing projects.
Escalates and resolves issues via proper communication channels
Institutes effective project related internal and external communication
Maintains and distributes required project documentation and performance information, including status reports and progress measurements
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Implementation of Management plan on to the project
Team Building and Motivation
Techcusp believes that a Project Manager is a professional in the field of Project Management. Thus, responsibility involves planning, execution and closing of any project, typically relating to Computer Networking, Telecommunications and Software Development. Our Project Manager Develops operating procedures, strategies and plans to serve the internal and external users/customers the Support they seek.